Policies.

Cancellation Policy

We have formulated this cancellation policy to be fair to both Modern Day Music and our students. Private Coaching spots are limited, our coaches maintain full schedules, and recurring time slots are reserved specifically for enrolled students. When you hold a recurring spot, that time is unavailable to another student.

Recurring Private Coaching

• Monthly tuition and recurring schedule
  • Recurring Private Coaching tuition must be paid in full each month for sessions to remain scheduled.
  • Automatic billing occurs on the 1st of each month.
  • Enrollment begins with a 3-month minimum and continues month-to-month after that until properly cancelled.
  • Your weekly session time is reserved for you going forward, so please plan to be available for that appointment each week.
• No Shows
  • If you miss a session without letting us know, the session is considered missed and cannot be made up.
  • For a Private Coaching session, contact the MDM office before your lesson or within the first 5 minutes of your scheduled time if you would like a LessonMate video lesson instead.
  • You may request a topic for the LessonMate lesson or allow your coach to choose one.
• Less than 48 hours notice
  • You do not simply lose a recurring Private Coaching lesson because of a late cancellation.
  • Your coach can provide an online LessonMate video makeup on a topic of your choice or the coach's choice.
  • You must still contact the office by 5 minutes into the scheduled lesson time.
  • Group lessons do not qualify for LessonMate makeups.
• More than 48 hours notice
  • We will offer an in-person or Zoom makeup when an appropriate opening is available with your coach or a substitute.
  • If a live makeup is not available, a LessonMate video makeup may be provided instead.
  • Standard student makeup vouchers expire 4 weeks from the date of the original lesson.
• If your coach is sick or unavailable
  • MDM may reschedule the lesson, arrange a substitute coach, or place a makeup voucher on file.
  • Makeup vouchers issued because of a coach absence do not expire while you remain enrolled.
  • If a coach is on vacation, a substitute may conduct the lesson during the absence.
  • Group lessons will be rescheduled or covered by another coach when appropriate.
• If your coach stops teaching at MDM
  • We will assign another coach we believe is a good fit and will work with you if you would like to try a different coach.
  • Any makeup voucher specifically issued because your coach is no longer available will not expire while you remain enrolled.
  • Refunds for cancelled sessions are not issued.
• Weather closures
  • Private lessons may move to Zoom when MDM closes because of weather.
  • If you cannot attend the regularly scheduled private lesson remotely, a LessonMate video lesson may be provided instead.
  • Group lessons do not qualify for LessonMate makeups and will be rescheduled when applicable.

Cancelling or Pausing Your Enrollment

• After the 3-month minimum has been met, cancellation or postponement requires written notice by email or text at least 48 hours before the 1st of the following month.
• With proper notice, your recurring enrollment ends at the close of the current month, or at the end of your third month of enrollment, whichever is later.
• Unused legacy makeup vouchers expire when recurring enrollment is cancelled. Please use them before cancelling if you do not want to forfeit them.
• Makeup vouchers may only be used while you are actively enrolled in recurring lessons.
• Refunds for cancelled sessions are not issued.

Non-Recurring Sessions

• Non-recurring sessions require 48 hours notice to cancel or reschedule.
• With sufficient notice, we will gladly reschedule the session for a later date at no additional fee.
• For a non-recurring private lesson cancelled with less than 48 hours notice, the coach may provide a LessonMate video lesson instead.
• Group lessons do not qualify for LessonMate makeups and may be rescheduled or covered by another coach.
• Refunds for cancelled sessions are not issued.

Complimentary First Sessions

• Complimentary sessions are offered as a courtesy to new students who want to try an instrument before enrolling in Private Coaching.
• A complimentary session is offered only once per student.
• If you need to reschedule, please provide 48 hours notice whenever possible.
• We will reschedule a complimentary session one time.