Cancellation Policy

Cancellation Policy

We have formulated this cancellation policy in a way that we feel is fair to both Modern Day Music and our students. The difficulty is that our Private Coaching spots are limited, our coaches have full and busy schedules, and recurring time slots are offered at a reduced monthly rate, with no contracts longer than one month. Having a recurring spot on the schedule to guarantee your time slot and your coach, also means it is unavailable for other students. With this in mind, we have formulated the following cancellation policy ...

  • Your MDM Recurring Private Sessions monthly tuition must be paid in full each month for your sessions to remain scheduled. Automatic Billing on the 1st of each month.
  • When you join MDM as a Recurring Private Lesson Student, your weekly session time with your coach is scheduled and held for you going forward. Please be prepared to be available for your appointment each and every week. The following rules will apply...
    • If you fail to show up at your scheduled time without giving us notice you will lose the lesson. All No Shows will be automatically forfeited. You must contact us by 5 minutes into your scheduled time and let us know what topic you would like your lesson to be on in order to receive a LessonMate video lesson.
    • If you cancel your private lesson with less than 48 hours notice, you will never lose the lesson! An online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account. All you need to do is let us know what you want the lesson to be on by 5 minutes into your scheduled time. Group lessons do not qualify for LessonMate makeups.
    • If you cancel your private lesson with more than 48 hours notice, we will offer you the option for an in-person/Zoom makeup if available around that timeframe with your coach or a sub. Makeup vouchers expire 4 weeks from the date of the orginal lesson. If not available... An online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account.
    • If your coach is sick, your lesson will be rescheduled to another day or a makeup voucher will be placed on file until a slot is secured to do the makeup. At the discretion of MDM a sub may conduct the lesson in lieu of a makeup. If you are not available for a private lesson... An online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account. If a makeup voucher is given for a coach absence, it will not expire. Group lessons do not qualify for LessonMate makeups and will be rescheduled or subbed to another coach.
    • If your coach is on vacation, a sub will conduct the lessons during their absence. If you are not available for a private lesson... An online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account upon their return. If a makeup voucher is given for a coach absence, it will not expire. Group lessons do not qualify for LessonMate makeups and will be rescheduled or subbed to another coach.
    • If your coach happens to stop teaching, a new coach will be assigned. Unfortunately we have no control over when or if a coach decides to stop teaching. Most of our coaches are with us for many years. But if this does happen during your enrollment, we will do our best to pair you with another coach that we feel will be a good fit. If you are not happy with the new coach, you may switch your lesson to different coaches until you find a coach you are happy with. If a makeup voucher is given for a lesson due to your coach no longer being available, we will make an exception and it will not expire, however, as with all makeup vouchers, you must be enrolled in recurring lessons in order to use them. Refunds for cancelled sessions will not be issued.
    • If MDM closes due to the weather, all private lessons will be conducted over Zoom. If you are not available for your regularly scheduled private lesson... An online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account in lieu of your lesson. Group lessons do not qualify for LessonMate makeups and will be rescheduled.
  • If you must cancel or postpone your entire enrollment, you must give us 48 hours notice before the 1st in writing via email or text, of the following month. With this notice, your account will be cancelled as of the end of the current month and you will no longer be billed. All legacy unused makeup vouchers expire when your enrollment is cancelled, so be sure to use them before canceling to avoid forfeiting them. Refunds for cancelled sessions will not be issued.
  • Non Recurring Sessions require 48 hours notice to cancel. With 48 hours notice we will gladly reschedule your session at a later date for no additional fee or if it is a private NR lesson, your coach may do an online video makeup lesson, on the topic of your choice, that will be posted to your LessonMate account. Anything less than 48 hours notice, an online video makeup lesson by your coach, on the topic of your choice, will be posted to your LessonMate account for NR private lessons only. Group lessons do not qualify for LessonMate makeups and will be rescheduled or subbed to another coach. Refunds for cancelled sessions will not be issued.
  • Complimentary Sessions are offered as a courtesy to new students only who want a chance to see if they enjoy a particular instrument before enrolling in Private Coaching and are offered only once per student. We ask that if you schedule a Complimentary Session, to please arrive on time. We do understand that emergencies can arise, and that could cause you to be unable to attend your session. If you have to reschedule a session, we ask that you do so with 48 hours advance notice if at all possible. We will be happy to reschedule a Complimentary Session one time only.

MDM prides itself on being an honest, upstanding company, that offers the best support and service possible to our students.

(Returned checks and charge backs will incur a fee of $35 for each and every occurrence)

Feel free to Contact Us if you have any questions or concerns.

ALL RESCHEDULES AND CANCELLATIONS MUST GO THROUGH THE MDM OFFICE. ANY NOTICE GIVEN TO A MUSIC COACH WILL NOT GUARANTEE YOUR RESCHEDULE OR CANCELLATION TO BE EFFECTIVE WHEN IT WAS GIVEN.

Makeup Vouchers may only be used while enrolled in recurring lessons.

All No Shows will be automatically forfeited. You must contact us by 5 minutes into your scheduled time in order to receive a LessonMate video lesson.